Holistic Approach to Winning Business

Future Manufacturing - www.montvernongroup.com

Holistic Approach to Winning Business and Avoid “Quote-Everything-itis Syndrome”

Winning new business or sustaining existing business is directly related to urgency. Understanding the urgency in the eyes of your customer can yield you greater business opportunities. Holistic approach to winning quoted awards becomes directly linked to your customer’s urgency and your urgency to respond to that customer. Urgency is the key; your response speed sends a clear message to your customer that WOW! “I’m ready to do business with you!”, “I’m confident, let’s get started!”, and “You are important to me and our business can help you!”

Persuading customers that it would be better for them to work with your company because you recognize their sense of urgency is easy to implement because the resources are already in place. Ideas don’t always have to be dramatic or terribly creative to drive successful sales. Urgency trends have a dramatic effect on businesses and our sense of urgency creates a powerful perception that you are the right vendor and service provider, right now, today!

An area that is often difficult to nail down because we are focused on the ultimate goal of higher sales, we lose sight of a tactical part of being in business, making a respectful profit, for that reason revenue must match reality. Tactically achieving higher sales becomes the target and not our true business reality of hopefully lots of money left over at the end of the day. It is not uncommon for businesses to become caught up in what I call; “the Quote-Everything-itis syndrome.” Quote-Everything-itis Syndrome is a common disease that businesses find themselves engaged in when they forget revenue must match their reality to deliver product and services.

Companies don’t even realize they are doing it. The only clear sign is that revenue goals never seem to be reached, and great frustration tends to be the norm because you don’t have enough time to quote efficiently and smartly. A business suffering from “Quote-Everything-itis Syndrome” quotes every request for proposal (RFP) and request for quote (RFQ) that comes across their sales team’s desks even if it’s something they have never done before. Have you ever heard or said this phrase yourself? “Don’t worry if we win the job, we will figure out how to get it done.” There is an old culture out there that believes that increased sales are a result of quoting everything. This quoting strategy gives the false perception that the sales team is working very hard establishing a vicious cycle of wasted resources, “Quote-Everything-itis Syndrome” clearly a vicious disease a business needs to avoid.

To evaluate whether or not to quote something is simple. When the RFP or RFQ ends up on your desk, ask yourself one question. “Can we do this?” If the answer is “yes,” quote it. If the answer is “I think we can do this”; don’t quote it. In aviation we have a famous saying when determining whether or not to fly the airplane that particular day. If you say to yourself. “I think I can make it,” stay on the ground and don’t fly. More egos kill pilots than mechanical errors. The same thought process applies to quoting work.

Staying within your core business is the first important lesson in holistically improving sales; the second lesson which is just as critical is speed to proposal and quote. With speed to proposal or quote, a hot zone correlation between responding to sales leads, RFPs, RFQs, and submitting a quote to the customer exists. The increase in awards is significant if you stay within the hot zone (2 to 4 working days). It does not matter if this is for manufacturing parts, services, or consulting. Hot zone correlation is easy to measure: improve the quoting flow = greater sales. This sends a clear message to customers that you are confident that you can get the job done.

Quoting on projects within your core also drives efficiency, allowing a high percentage of quotes to be submitted within the hot zone. Quoting on projects within your core business practices is easier because you have experience and history in gathering all the components of a quote or proposal. The advantage of staying within your cultural knowledge base includes improving internal and external collaboration for better productivity and efficiency.

Final thoughts, the holistic approach upon success in sales revolves around:

1. Relationships, face-to-face is better, because the human attention span is short, this is a human factors resource element, and then focus on the quoting hot zone of 2 to 4 working days.

2. Urgency, in the customers mind “Think Customer’s Pain Reduction.”

3. Providing credible services by staying in your core business to drive positive customer perceptions and relationships.

The holistic sales approach is not an overhaul of your sales force. Holistic sales approach becomes a strategic focus on your company’s experience, comfort zone, and elimination of past sales frustrations.

Revised from the Original Article Published in genonow.com; Savo, P. (2008). Holistic Approach to Improving Quoted Business Awards. genonow.com 2(12),2. Creator of the term: Varabiliti-tologist is a person who studies variability.



Manufacturing Research Practitioner ™ by Pietro

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Pietro Savo E-Mail Link PietroSavoUSA@aol.com


About Dr. Pietro Savo

Dr. Pietro (Pete) Savo is a Principal Consultant with over 28 years of diverse experience in Business Strategy Improvement (BSI), Leadership Development, Operations, Engineering, Manufacturing, Quality Systems, Material Management, Supply Chain, Union Shop and consulting environments. Pietro created the term Manufacturing Research Practitioner ™ as the foundation for his Doctoral thesis dedicated to improving the United States Manufacturing Industry.  Dr. Savo has lectured at, Boeing Aircraft, Lockheed Martin, Rolls Royce, Northup Grumman, Raytheon and United Technologies on various subjects such as Lean Thinking, Leadership, Team Building, Quality Systems ISO Registrar Selection and Root Cause Analysis. Taught Root Cause Analysis for American Society for Quality (ASQ). Customized Training Specialties Leadership & Culture & Conflict Resolution Made Simple Root Cause Analysis (RCA) Problem Solving & Mistake-Proof It! Lean Manufacturing & The 6S's: Workplace Organization Evolving Quality Systems ISO 9001:2000/AS 9100:2000 Industry Evolution Building Business with the United States Government and Prime Contractors New Project Bidding Team Improvement Training “Know Your Front End” Published: Root Cause Analysis System for Problem Solving and Problem Avoidance Published: PERFECTION - 10 Secrets to Successful Lean Manufacturing Implementation. United States Navy Veteran View all posts by Dr. Pietro Savo

One response to “Holistic Approach to Winning Business

  • Mamadakov

    “It does not matter if this is for manufacturing parts, services, or consulting. Hot zone correlation is easy to measure: improve the quoting flow = greater sales! Interesting direction, thanks for your Blog!

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